This page sets out how ordering, shipping and returns work for OpenThrottle Powder orders. Use of the site and your purchases are also governed by our Terms of Use.
1. Products
All products are powder coating materials intended for professional or experienced hobbyist use. Color representations on screen are approximate — monitor calibration and photography mean digital swatches cannot accurately represent cured powder color. We recommend requesting a physical color card before placing a large order.
Product descriptions, specifications, and cure profiles are provided in good faith and reflect manufacturer data. Results depend on substrate preparation, oven calibration, application technique, and coating weight — factors outside our control.
2. Pricing and Orders
Prices are displayed in USD and are subject to change without notice. An order is not confirmed until you receive an order confirmation email. We reserve the right to cancel any order where a pricing error has occurred, in which case a full refund will be issued.
Minimum order quantity is 5 lb per product. Pricing is tiered by weight — see each product page for the applicable price schedule.
3. Shipping and Delivery
Orders are dispatched within the timeframe stated at checkout. Delivery estimates are not guaranteed. We are not responsible for delays caused by carriers or customs authorities.
Risk passes to you upon dispatch. If your order arrives damaged, contact us within 48 hours of delivery with photographs.
4. Returns and Refunds
Unopened products may be returned within 30 days of delivery for a full refund of the product price, excluding shipping. The cost of return shipping is your responsibility.
Opened or used products are non-returnable unless defective.
Defective products: If a product is demonstrably defective (manufacturing fault, incorrect product supplied), contact us within 14 days of delivery. We will arrange a replacement or refund at our discretion.
To initiate a return, contact openthrottle@polychemcoatings.com with your order number.